Lomé, Togo: €403 Ethiopian Airlines Flights from Brussels (Incl. 2×23 Kg Checked Luggage)

More often than not, online travel agencies offer lower fares than airlines do. We still recommend booking with the airlines directly. There are two main reasons for that:

Better Customer Service
In case any problems like delays, cancellations or missed connections arise, you can communicate directly with the airline. The airline has to take care of you because you have a contract with them.

If a travel agency issues your ticket, you may have to reach out to them first. You also depend on your OTA to forward information like flight changes instead of receiving them directly from the airline. In many cases, you may get a prime exhibition of responsibility shifting rather than problem-solving.

This especially applies to premium tickets. You don’t want to spend more than €1,000 to wind up with some budget OTA’s telephone hotline in case anything goes wrong.

Baggage and Other Fees
Economy fares not including hold luggage are industry standard by now. In most cases, travel agencies charge much higher baggage fees than the airlines themselves. If bags are not included in your fare, airlines are often the cheaper alternative.

This also applies to other things like food services, insurances or priority treatment. In almost all cases, you pay less for additional amenities when booking on the airlines’ website.