Hyatt Best Rate Guarantee: 20% Discount or 5,000 Points

Did you know that Hyatt offers a best rate guarantee for bookings made on their own website? If you find a cheaper rate than the one you booked directly on Hyatt.com, the rate will not only be adjusted, but you’ll also get either a 20% discount or 5,000 points on top!

Additionally, when booking directly on hyatt.com, you’ll receive the status benefits and be able to earn World of Hyatt points, unlike when you book elsewhere.

Terms & Conditions

You can use Hyatt’s guarantee up to 24 hours after your booking. The cheaper rate that you found has to coincide with the rate on Hyatt.com in the following aspects:

1. The same hotel
2. The same room and bed type (e.g. twin room, room with a view and king-size bed, regency-suite…)
3. The same amount of guests
4. The same dates
5. The same cancellation policy (this can be tricky, as even a few hours can make a difference)
6. The same services (e.g. breakfast included)

The price that will be compared is the total price for the stay and not the rate for individual nights during the stay. Hotel or city taxes, gratuity or other additional costs do not count toward the total price!

It is interesting that Hyatt does not exclude sites on which you can only see the price with a membership – as long as the membership is complimentary. That means, that you could use offers from sites such as ASMALLWORLD.

Note: Rates available on websites that require membership, but where the membership is free, the website waives the fee, or if membership is automatically created as part of the booking, are eligible for this guarantee.

Hyatt Best Rate Guarantee Terms & Conditions

Offers that are only bookable on request, however, are not eligible.

You should definitely have a look at the Best Rate Guarantee Terms & Conditions. They are quite easy to understand.

The Process

You can either fill out the claim form online, or call the english language call center.

Your claim will be confirmed in less than 24 hours, and you’ll be informed about Hyatt’s decision, be it a positive or negative one.

Where Can I Find Cheaper Rates?

You could first start by looking through the most common hotel search engines:

• ASMALLWORLD
• Booking
• Kayak
• LuxuryEscapes
• Momondo
• Skyscanner

If you didn’t find any cheaper rates there and want to invest even more time, you can visit the country versions of those search engines, or try your luck on less common sites.

To compare rates for a specific hotel, you can use our Go2 tool below. It allows you to compare rates for the same hotel and the same amount of persons on the same date with just two clicks.

It is very important to look at the cancellation policy. Often the flexible rates will be cancelable up to one day before the stay, but Hyatt usually allows canceling on the same day. That would already be enough for your claim to be declined.

Your results & experiences (happiness and frustration), however, are very welcome in the comment section!